FAQs

How can I book a ticket?
You can book the ticket from our website.
How can I pay for my booking?
We offer various secure payment options for your convenience, including credit/debit cards (Visa, Mastercard, American Express). Please contact with us at info@tripway.gr, for more payment methods like PayPal, bank transfers and more.
How can I obtain my ticket?
Upon completing your booking, you'll receive a confirmation email with your ticket details and booking reference. You can either present this digital confirmation on your smartphone or tablet, or print it out for convenience. Your ticket will also be available for viewing and download in your account on our website.
Can I change the date of my trip?
Yes, you may be able to change the date of your trip depending on availability and our modification policy. Please contact our customer support team as soon as possible to inquire about changing your booking date.
How can I cancel my booking?
If you need to cancel your booking, please contact at info@tripway.gr .
How long before should I book my trip?
We recommend booking your trip as early as possible to secure your preferred date and avoid disappointment, especially during peak travel seasons. However, last-minute bookings may also be available depending on availability.
Can I buy my ticket on the bus?
Generally, tickets must be purchased in advance through our website or authorized sales channels to guarantee availability. Walk-in bookings may be accommodated if space is available, but we strongly recommend booking in advance to secure your seat.
How can I find the nearest pick up point?
You can find information about pick-up points, including addresses and directions, on the tour page or in your booking confirmation email. Additionally, you can contact our customer support team for assistance in locating the nearest pick-up point to your location.
In case I do not catch the Tripway's coach, what should I do?
If you miss the scheduled departure of our coach, please contact our customer support team immediately for assistance. Depending on availability and the tour's itinerary, we may be able to arrange an alternative pick-up point or offer options for joining the tour at a later stage.
What can I do in case I lose my ticket?
If you lose your ticket or booking confirmation, please contact our customer support team as soon as possible. We'll assist you in retrieving your booking details and providing a replacement confirmation if necessary.
Is there a discount for children?
Yes, we offer discounted rates for children on many of our tours. The specific discount amount and eligibility criteria may vary depending on the tour. Please refer to the tour description or contact our customer support team for information on children's discounts for your chosen tour.
I'm an underage child. Can I participate in the trip of Tripway?
Passengers under 18 years old are required by law to be accompanied by an adult
I am a person with disabilities. Can I travel with Tripway?
People with disabilities can travel to destinations of Tripway that are accessible to the Disabled. The wheelchair for people with mobility disabilities must be folded so that it can be transported to the luggage compartment.
We are a group, do we need to make separate reservations?
Bookings for more than one seat can be done by one person and one number of credit or debit card, necessarily entering the name of each of the participants to the e-ticket purchase platform of Tripway.
Is there any possibility to cancel the excursion due to insufficient number of travellers?
Cancellations are realised only if there are severe weather conditions. Once you book a trip there is no chance of cancellation due to insufficient number of travelers
Should I have the booking confirmation with me?
Yes, it's essential to have your booking confirmation with you, either in digital or printed form, when joining the tour. Your booking confirmation contains important details such as the tour itinerary, meeting point, and contact information, which may be required for check-in or communication with our team during the tour.
I may be slightly late. Will the bus wait for me?
We understand that unforeseen circumstances may arise, causing delays in your arrival at the meeting point. While we make every effort to adhere to the scheduled departure times, we'll do our best to accommodate late arrivals whenever possible. However, we cannot guarantee that the bus will wait indefinitely, so we recommend arriving at the meeting point on time to avoid missing the tour departure.
Can I board/leave the bus at a different location?
Generally, participants are required to board and leave the bus at the designated meeting points specified in the tour itinerary. However, if you have specific requests regarding boarding or disembarking at alternative locations, please contact our customer support team in advance to discuss possible arrangements.
I have a pet. Can I bring it with me?
Pets are typically not allowed on our tours unless they are certified service animals assisting individuals with disabilities. Please contact our customer support team in advance to inquire about the possibility of bringing a service animal on your chosen tour and to discuss any necessary accommodations.